Ambassador Program
Your Friendly Guides to Smoother Rides
The ABQ RIDE Ambassador Program enhances the public transit experience by providing friendly, knowledgeable volunteers who assist riders with navigation, accessibility needs, and general inquiries. Ambassadors help first-time riders feel confident using the system, promote safety and courtesy, and serve as a welcoming presence on buses and at transit centers.
What We Do
- Help riders feel confident with navigation
- Provide directional information
- Promote Safety
- Welcoming presence on buses
- Improve efficiency
- Reduce Confusion
- Foster sense of community
Two Types of Ambassadors
There are two types of Ambassadors available. One can volunteer to be an Ambassador Navigator or Care Navigator.
- Ambassador Navigators circulate bus stops, transit centers, and buses to help with scheduling information and logistics.
- Care Navigators are interested in psychology and social services and provide resources to those experiencing substance abuse and homelessness.
All volunteers are trained in customer service, safety, and trauma-informed care and will help to provide a safer environment for passengers, as well as another set of trained eyes to monitor the system. In close collaboration with APD, Ambassadors provide low-level intervention as an additional layer to security.
How to Sign Up
- Select "Respond"
- Fill out and submit online form
- Undergo background check
- Review and sign waiver and ABQ RIDE Code of Conduct Agreement
Volunteers are required to sign a photo release waiver, injury / liability waiver, L2 background check, and to be between the ages of 18 and 80. At the end of the training, new ambassadors will receive an official shirt and drawstring bag.
Connect with Our Team
You may reach the Ambassador Program Coordinator, Dwayne Baker:
Phone: 505-724-3126
Email: [email protected]
