Sun Van Paratransit Service
Learn more about ABQ RIDE's free Sun Van Paratransit Service
Download, book, GO! Attention Riders: you can book ABQ RIDE Connect and Sun Van rides using the new ABQ RIDE GO! app. Download ABQ RIDE GO! on Google Play or the Apple Store for faster, easier, and more reliable service than ever.
Start booking today on ABQ Ride Go!
What is Sun Van?
Sun Van is a share-a-ride, curb-to-curb paratransit service operated by ABQ RIDE. This public transportation conducted in ADA accessible vans provides accessible rides to people residing in or visiting the metro area whose disability prevents them from riding City buses.
Under the Americans with Disabilities Act (ADA), paratransit functions as a “safety net” for people whose disabilities prevent them from using the fixed route bus system. It is not intended to meet all of the transportation needs of all persons with disabilities, all of the time.
Reasonable accommodation and information in accessible formats is available upon request by calling 505-243-7433.
How to Apply Info & Overview Visitors from Outside ABQ Other Resources ADA Resources
How to Apply
All Sun Van riders must be ADA-certified through an interview process by phone or at the at the Alvarado Transportation Center downtown, depending upon the client.
Apply Online DOWNLOAD PRINT APPLICATION
Applicants can either drop off the print application at the Alvarado Transportation located at the southeast corner of First and Central Avenue or fax the application to 505-212-0131 or mail it to:
ABQ RIDE
Attn: Sun Van Applications
100 First SW
Albuquerque, NM 87102
Following your Sun Van application submission, you will hear from our Customer Service team within 21 business days.
Sun Van Information & Overview
For a detailed Passenger Guide for using Sun Van, click one of the links below:
- English Passenger Guide Word Doc / English Passenger Guide PDF
- Spanish Passenger Guide Word Doc / Spanish Passenger Guide PDF
- Chinese Passenger Guide Word Doc / Chinese Passenger Guide PDF
- Vietnamese Passenger Guide Word Doc / Vietnamese Passenger Guide PDF
Where We Serve
Similar to ABQ RIDE fixed routes, Sun Van serves the Albuquerque City Metropolitan area and portions of Bernalillo County. Sun Van provides service at least to and from points within three-quarters of a mile along each ABQ RIDE fixed bus route, except for commuter routes, during the days and times that ABQ RIDE operates.
Types of Service
There are three types of Sun Van services available to community members who have qualified for Sun Van services:
- Door to door: A Sun Van driver will get out of their van and knock on the Sun Van client's door. For example, this is helpful for those with visual or hearing impairments, along with allergies or memory challenges.
- Sheltered: A Sun Van driver will require a signature in order to pick up or drop off the Sun Van client. For example, this accommodates clients who may not be safe on their own or who may be a flight risk.
- Curb to curb: A Sun Van driver will wait at the curb in their vehicle for the Sun Van client to join them at the curb for loading. For example, this service accommodates individuals who are able to get from their house to the vehicle safely without assistance from the Sun Van driver.
These options are available for various accessibility needs, just request which type of service need at time of reservation to ensure accommodations.
Hours of Operation
- 5:30 a.m. to 10:00 p.m. Monday - Saturday
- 6:00 a.m. to 7:30 p.m. Sundays
How to Make Reservations
Start booking your rides through either the ABQ RIDE GO! app, customer service, online. Riders must book their rides at least 1 day in advance. Sun Van reservations are accepted five days in advance, meaning that you cannot schedule more than 5 days in advance of your requested ride
Booking Options
You can now use ABQ RIDE GO! to book Sun Van rides.
Download the app to get started. New riders need to complete the Sun Van eligibility form and talk to our customer service team by calling 243-RIDE (7433) to set up their profile. Existing Sun Van riders also need to contact customer service to start booking rides on this app.
- Download the new ABQ RIDE GO! app from Google Play or the Apple Store.
- Create a new rider profile. New riders need to complete the eligibility form and talk to our customer service team by calling 243-RIDE. Existing Sun Van riders also need to contact customer service to start booking rides on this app to ensure their profile is connected to begin booking.
- Book ride. Select “Origin” and “Destination” by typing it in or selecting it on the map. Also select the number of passengers traveling, the seat type needed, time and date of when the service is needed. View the trip options and select the one that works best.
- GO! Be ready for your trip prior to the start of the trip window.
ABQ RIDE Customer Service is open 365 days a year from 8 am to 5 pm for Sun Van scheduling and other customer service calls including questions, concerns, route support, and more to ensure that ABQ RIDE services are always available to the public. If you need to cancel your ride, please do so two (2) hours prior to the scheduled ride.
You can now use ABQ RIDE GO! to book Sun Van rides.
New riders need to complete the Sun Van eligibility form and talk to our customer service team by calling 243-RIDE (7433) to set up their profile. Existing Sun Van riders also need to contact customer service to start booking rides on this app.
Visitors from Outside of Albuquerque
If you are visiting Albuquerque and would like to request Sun Van rides, please contact Customer Service at 505-243-7433 or email [email protected]. Please allow two business days for a response.
An ABQ RIDE Customer Service team member will interview you on-the-spot using a paper interview form and will process your paperwork and eligibility within 24 hours.
Please note that out-of-City or State visitors are only granted 21 days of Sun Van services per calendar year.
Other Resources
- Please call ABQ RIDE Customer Service if you have any questions about Sun Van or the application process at 505-243-7433
- Sun Van Paratransit Eligibility Requirements
- Application Instructions
- Paratransit Advisory Board (PTAB)