ABQ 311 Launches Community Survey to Improve and Expand Services

March 11, 2023

In conjunction with National 311 Day, the City of Albuquerque’s 311 Community Contact Center has launched its annual customer survey to gather input on who is using the service, how the service is being used, and any improvements that can be made.

“The survey helps us gather valuable information to make sure we’re doing all we can for our community,” 311 Division Manager Carrie Prothero said. “We’re listening and making changes based on the feedback we receive.”

The contact center serves as an open door of communication between the City and its residents and visitors by providing information and taking requests for all City of Albuquerque non-emergency services. This free service ensures the City of Albuquerque remains more open, accessible, and accountable to the community.

311 responds to about 800,000 interactions per year and hopes to increase the number of people who know about and use the service. By requesting feedback using a digital survey, 311 hopes to also reach those that are non-frequent or non-users of the service.

The survey takes just a couple of minutes to complete and also contains optional demographic information used as aggregate information for reporting purposes only.

All are invited to provide feedback about using 311 services via the online Customer Survey now through April 11.