High Speed Fiber Internet Expansion
Overview
Part of our mission at the Broadband Office is to ensure that all residents, businesses, and industries have the same access to quality internet services. We are working with private internet services providers to bring fiber internet infrastructure and a competitive market for every home and business in Albuquerque.
Fiber internet networks will bring faster and more reliable internet that is needed to support Albuquerque’s residents and businesses now and into the future. Fiber internet carries more information at higher speeds, offers a more reliable connection, and is considered to be a future-proof technology to easily support advancements without the need for costly infrastructure upgrades.
Current Companies
Contact the following companies to find out when fiber services will be available to you!
Construction
In order to build out this infrastructure, there will be minor, temporary disruptions lasting a few days to a few weeks.
For questions or concerns regarding construction, please contact the internet service provider directly using the phone number that is on the notification you received. This is to ensure that you receive personalized service from the provider that is working in your area.
Construction Support Contact & Information
Ezee Fiber
505-539-4848
Vexus Fiber
844-512-5022
Construction FAQs
Are crews allowed to dig in the streets, curb, sidewalk, and gutter in front of my house?
Yes, crews are allowed to dig in public right of way and/or public utility corridors, if they obtain required approvals from the City. This includes approvals from the Planning Department to complete work in public right of way and barricading permits from the Department of Municipal Development.
Are crews allowed to dig in my yard?
Yes, but only in public right of way and/or public utility easement corridors that run through your property. Although contractors need access to public right of ways and public utility easements, the same way other utilities are installed and connected in the city, they are not allowed access to areas of private property outside of those public right of way or utility easements corridors without landowner permission.
Are crews allowed to add paint markers and flags in my yard?
Yes. These markings need to remain in place until construction is finished. These markings indicate existing underground utilities, such as Gas and Water lines, to prevent damage to the utilities.
Where are the public right of ways and public utility easements where crews will work?
Access is allowed to small but specific portions of your property to install and maintain utilities, including:
- Residential and feeder streets
- Side walks
- Land between sidewalks and streets
- Alleyways
- Along property lines in front, side, and back yards
- Utility poles
Does the internet service provider have to restore any damages to my property?
The provider or its subcontractors are required to restore the area affected by their work to a condition comparable to how it was found.
Who do I call about issues after construction is finished?
Please contact the internet service provider directly.
What notification will I receive that construction will begin?
The City requires internet service providers to notify affected homes and business within 48 hours before construction begins.
Do I need to be home during construction?
No. You do not need to be home during construction.
Who is doing the construction?
Multiple internet service providers are entering the Albuquerque market simultaneously and working in different areas. Please refer to the notification you received for information on which provider is currently in your area.
To view all current permitted construction within City of Albuquerque jurisdiction, view the City Barricading Map
Who is making sure that the internet service providers are doing a good job?
The City’s Broadband Office, Municipal Development Department, and Planning Department are each playing a role in setting the standards that must be followed, issuing the required permits, and conducting the inspections to ensure that the work is completed properly.