Medical Plan Benefits

New Healthcare Plan Options for You and Your Family

Presbyterian Blue Cross Blue Shield UnitedHealthCare

We’re excited to offer more healthcare options to all of our employees. We are moving from Presbyterian coverage here at the City to United Healthcare or Blue Cross Blue Shield coverage beginning July 1, 2024. That’s a big move for us and for many of the people that you work with. But we’re committed to providing the best coverage we can for you and your families at the City. 

Blue Cross Blue Shield

Blue Cross Blue Shield of New Mexico (BCBSNM) provides access to the largest network of providers in the state of New Mexico. They have contracts with Lovelace Health Systems, UNM Health System, UNM Hospitals, and Optum to name a few. If you find that your current provider is not within the Blue Cross network, a Health Advocate Team member can be reached at 844-666-2521 (844-6NM-ALB1) and they would be more than happy to assist you in finding an alternative and assist with any required transition of care needs.

You can learn more about Blue Cross Blue Shield of New Mexico at: BCBSNM.com/cabq by calling: 844-666-2521 (844 6NM-ALB1)

• BCBS EPO Co-pays, deductibles and Plan specific information
• BCBS PPO Co-pays, deductibles and Plan specific information
• Summary of Benefits EPO
• Summary of Benefits PPO

Lovelace Health System is comprised of Lovelace Medical Center, Heart Hospital of New Mexico at Lovelace Medical Center, New Mexico Heart Institute, Lovelace UNM Rehabilitation Hospital, Lovelace Women’s Hospital, Lovelace Westside Hospital, Lovelace Regional Hospital, and Lovelace Medical Group.

• Fact Sheet
• Locations

UnitedHealthcare

If you’re happy with your Presbyterian coverage, UnitedHealthcare includes the Presbyterian, University of New Mexico, and Optum network of doctors, specialists and other providers. If you sign up for UnitedHealthcare, you can see the same doctors.  Visit UnitedHealthcare’s pre-member website at whyuhc.com/cabq or call 844-865-3663 if you need help locating a provider in the United Healthcare network. 

Both also offer specialty doctors and access to a wider variety of coverages than ever before, such as specialty care in other cities. Also, since both of these providers have nationwide networks, you’ll never have to worry about getting sick when you’re out of town.

You can learn more about United at: whyuhc.com/cabq or call 844-865-3663

Benefits Information Through June 30, 2024 for Presbyterian Coverage

If you would like to review the details for a specific plan, please view the links below.

• Active Plan Co-pays, deductibles and Plan specific information
• Family Plan Co-pays, deductibles and Plan specific information
• Independent Plan Co-pays, deductibles and Plan specific information

Dedicated Customer Service telephone numbers:

• For City of Albuquerque specific information, visit the Presbyterian City of Albuquerque Health Plan
• (505) 923-7787 (in Albuquerque)
• (855) 261-7737

Talkspace

• Talkspace is available to City of Albuquerque employees and dependents enrolled in the Presbyterian Health Plan. Talkspace delivers behavioral health coaching with licensed behavioral therapists via text, video or audio messaging. For more information on how to sign up, contact Customer Service at (505) 923-7787 or 1-855-261-7737.
• For additional information about the program visit: http://www.talkspace.com/php

All of the City of Albuquerque employee healthcare benefit plans provide coverage for the medically necessary health care services that transgender people need, including transition-related treatment such as genital surgeries, hormone therapy and mental health counseling.

For more information, visit Presbyterian Health Plan.