Payroll
About the Payroll Department
We help maintain records, make payments, and maintain reports (such as W2s and W4s) for state and federal governments, PERA, garnishments, child support, and employee benefits.
Questions
Can we send payroll documents by fax machine?
Any time you're submitting a request that involves changing taxes or your bank account, we do not accept facsimiles, we require an original signature.
Voluntary deductions, additional pay set ups, hours donations, vacation sellbacks, and sick leave conversions, are acceptable as facsimiles.
Release of Tax Levy or Garnishments are acceptable as copies.
We encourage employees to utilize Employee Self-service as much as possible to avoid having to submit paper documents.
When will my payroll deposit hit the bank?
Payday is Friday. Some of the larger institutions post the deposits the day before but the deposit is officially the employee's property at 8:00 am payday Friday.
I did not get paid this pay period or did not get paid correctly. My department has sent in the paperwork for a manual check. When can I pick up the check?
Submissions for manual checks that are date-stamped into the Central Payroll office by 3 p.m. will be processed the same day and will be available for pick up after 4:30 p.m.
Items received after 3 p.m. will be processed the next business day.
Central Payroll does not do manual check runs during payroll week, except for payday Friday.
Overtime pay was less on my regular pay check than expected. Can I get a manual check for what was left off?
Manual checks are not cut for overtime wages. Please talk to your manager/supervisor and your department timekeeper so that the hours can be added to your next paycheck.
Where/How can I get a copy of a previous year's W2?
If you are an active employee, previous years are listed on Employee Self-service.
If you are not an active employee, contact Central Payroll at 505-768-3441.
The cost is $20.00 (cash only) per copy and current, valid, photo ID is required to pick up.
You will need to provide a social security number.
Where can I find Kronos help and/or job aids?
Kronos has a link called Kronos Support on the City EWEB page, located just below the Kronos link where you will find ‘how-to' job aids, can register for Auditor/Manager training, and other useful tools to help you with your Kronos tasks.
How do I update my Reports-to in Kronos?
Kronos gets all user data from PeopleSoft. If a Report-to change is required, the department HR Coordinator will need to make the appropriate Reports-to changes in PeopleSoft. Once changes are made in PeopleSoft, the updates will be imported into Kronos within the following 1-2 days.
Who takes care of employment verifications and mortgage-related employment and salary verifications?
If the banker, the property manager, the car dealer or caseworker asks you how much money you make or to prove where you work, just tell them to go to www.theworknumber.com. Why? Because your employer has picked The Work Number to provide this information so you can get the decisions you need 24 hours a day, 7 days a week.
Process Verifier Should Follow:
- From your Internet browser, go to www.theworknumber.com
- Search by typing in our company name or you can use the employer code 20618 to access The Work Number.
Only businesses that have received your authorization and completed a process that confirms they are a legitimate business and have a valid reason as defined by the Fair Credit Reporting Act can view employment and income information through The Work Number service.
For Help Using The Work Number Service
If someone needs help? (including mortgage lenders, property leasing, financial institutions, a government agency, etc.)
- https://employees.theworknumber.com
- 800-367-5690 M-F 8:00 am to 8:00 pm (ET)
- [email protected]
View Work Number FAQ PDF in English and Español.
If your wage verification is from the Social Security Administration or the Department of Veteran’s Affairs, contact Central Payroll via:
- Telephone: 505-768-3441
- Fax: 505-768-3493
- Email: [email protected]