Albuquerque Police Oversight Board: Community Member Satisfaction Survey

1. How satisfied were you with:

a. The ease with which you filed your complaint?

b. The adequacy and accuracy of information about how to file your complaint?

c. How well the investigator listened to your description of what happened?

d. How fair and thorough the investigator’s questions were?

2. How satisfied were you with the explanations you received about:

a. How the complaint process works?

b. The findings on your complaint?

c. The length of time the process took?

3. How satisfied were you with the information you received:

a. About what was happening with your complaint?

b. In the letters you received?

4. How satisifed were you that your complaint was handled:

a. Thoroughly?

b. Impartially?

c. In a timely manner?

5. Overall, how satisified are you:

a. That Albuquerque is trying to hold officers accountable?

b. With the fairness of the outcome of your complaint?

c. With the entire process of civilian oversight of the police force?

d. With the Albuquerque Police Department?

Please add any comments or feedback to help us improve our system of police oversight:

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Thank you for your cooperation.

Edward Harness, Executive Director
ABQ Civilian Police Oversight Agency