How Do I Contact ACS?
I Need an ACS Response
ACS First Responders are trained professionals who respond to behavioral health and quality of life calls that are not criminal or medical
- Call 9-1-1 for emergencies
- Call 3-1-1 for non-emergencies or next-day follow-ups
Please note: The contact information below is NOT for requesting a call for service.
General Inquiries
For general questions, check our FAQs first—you might find the answers you need without having to call.
If you still need help, contact our administrative offices by phone or email, or visit our headquarters for in-person support.
Phone: 505-768-4227
Email: [email protected]
Headquarters: 1210 San Mateo SE, 87108
Administrative Offices Hours of Operation
Monday to Friday
8 a.m. to 5 p.m.
Media Inquiries
Please direct all media inquiries including requests for information, statements, or interviews to:
Jorge Hernandez, ACS Public Information Coordinator
[email protected]
505-768-3504
Share Your ACS Story
Do you have a story about ACS?
Whether we’ve helped you or inspired you, we’d love to hear from you.
Request Reports You Are Involved In
Request a copy of an Incident Report for an ACS call for service you were involved in.
Submit a Commendation or Complaint
Submit a formal commendation or complaint report of an Albuquerque Community Safety staff member.
File a Commendation or Complaint
Request Public Records
All requests for ACS public records must be filed through the Office of the City Clerk.