How Do I Contact ACS?
I Need an ACS Response
ACS First Responders are trained professionals who respond to behavioral health and quality of life calls that are not criminal or medical
- Call 9-1-1 for emergencies
- Call 3-1-1 for non-emergencies or next-day follow-ups
Please note: The contact information below is NOT for requesting a call for service.
General Inquiries
Phone: 505-768-4227
Email: [email protected]
Headquarters: 1210 San Mateo SE, 87108
Administrative Offices Hours of Operation
Monday to Friday
8 a.m. to 5 p.m.
Media Inquiries
Please direct all media inquiries including requests for information, statements, or interviews to:
Jorge Hernandez, ACS Public Information Coordinator
[email protected]
505-768-3504
Share Your ACS Story
Do you have a story about ACS?
Whether we’ve helped you or inspired you, we’d love to hear from you.
Request Reports You Are Involved In
Request a copy of an Incident Report for an ACS call for service you were involved in.
Submit a Commendation or Complaint
Submit a formal commendation or complaint report of an Albuquerque Community Safety staff member.
File a Commendation or Complaint
Request Public Records
All requests for ACS public records must be filed through the Office of the City Clerk.