Safety & SecuritySafety partnerships, Rules to Ride, cleanliness efforts, and more are working together to ensure a safe transportation experience for the communityhttps://www.cabq.gov/transit/safetyhttps://www.cabq.gov/++resource++plone-logo.svgSafety & SecuritySafety partnerships, Rules to Ride, cleanliness efforts, and more are working together to ensure a safe transportation experience for the communityhttps://www.cabq.gov/transit/safetyhttps://www.cabq.gov/++resource++plone-logo.svg
Safety & Security
Safety partnerships, Rules to Ride, cleanliness efforts, and more are working together to ensure a safe transportation experience for the community
ABQ RIDE has mobilized a multi-pronged approach to public safety on buses, at bus stops, and at transit facilities. ABQ RIDE, we recognize that there’s not a one-dimensional solution to safety. By leveraging the following safety partnerships and proactive efforts, as well as our Rules to Ride, a true One Albuquerque effort is working hard for you to ensure the community can enjoy their ride.
A specialized APD unit responding to transit emergencies, enforcing the Rules to Ride, and supporting APD undercover operations to crack down on bus crimes at transit facilities. L
Police Service Aides
An APD unit riding City buses in areas with a higher incident concentrations and educating the public about the Rules to Ride.
Contracted Security
More than 45 contracted security personnel to safeguard bus stops, ART platforms, and transit centers. There are also 24/7 patrols of the Alvarado Transportation Center thanks to contract security ambassadors.
Albuquerque Community Safety and Albuquerque Fire Rescue
ABQ RIDE works closely with these partners to triage emergencies and meets bi-monthly for collaborative safety meetings.
Broken Window Theory
Cleanliness Efforts
To maintain a system for the community to be proud of, ABQ RIDE invests in keeping facilities clean to beautify the transit system with:
300+ bus shelters repainted and replacement of bus stop signage.
Installation of epoxy flooring at ART stations for cleanliness and sanitation.
Beautification and landscaping at the Alvarado Transportation Center.
Mid-day bus cleaning at the Central & Unser Transit Center.
Infrastructure
Before summer of 2026, all bus shelters on Central Avenue will be replaced with "Smart Shelters." Smart Shelters are a thin-line shelter model that improves visibility for safety performance and for the public when approaching bus stops. The shelters feature new trash cans, LED lighting, and many contain digital arrival screens with the next bus arrival times. These shelters promote safety and cleanliness, encouraging the public to use bus stops for their intended purpose of waiting for the bus. Learn more about this initiative.
Improved Lighting
Transit centers now feature bright LED lighting.
Adopt-A-Stop
A volunteer program to help clean bus stops and ensure they are in good shape for riders and local businesses. Find program information.
Leveraging Technology
See Say App
An easy to download real-time reporting app that allows the public to report safety concerns in the transit system. Learn more about the See Say App.
Security Cameras on Buses
Every ABQ RIDE bus features up to 18 cameras .
Surveillance Monitoring
Over 2,700 cameras are installed in the transit system and monitored by APD’s Real Time Crime Center.
Radios
A new radio system has been implemented radios for instant communication from bus drivers to dispatch for faster emergency response times.
Smoke Detectors
A smoke detector pilot program is launched on select buses and will soon be implemented on every bus in the fleet.
Policies
Rules to Ride
ABQ RIDE’s code of conduct is enforced by transit safety partnerships; all riders are expected to respect the system and use facilities for their intended purposes. Read the Rules to Ride.
Suspension Policy
On October 1, 2024, ABQ RIDE launched a Suspension Policy to suspend any individuals engaging in inappropriate and disruptive behavior from the transit system in order to maintain a safe and secure environment for passengers and staff. Read the Suspension Policy.
Looking Forward
Long Range Security Study
The City is undergoing a study to examine current safety efforts and to provide long-term safety solutions. Parametrix designed the plan in close collaboration with ABQ RIDE. Read the final results of the Plan.
Please Report Issues When You See Them!
Please use the See Say app or 911 if you spot something at a bus stop that is not in line with our Rules to Ride. Citizen reporting is critical to inform where further action needs to be taken and for strategic resource allocation.
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