Information about the 311 Citizen Contact Center.
The 311 Citizen Contact Center is a centralized call center for the City of Albuquerque. The 311 service is a single telephone number for all non-emergency City of Albuquerque inquiries and services.
We answer questions and respond to requests for service.
Monday through Saturday - 6 a.m. to 9 p.m.
Sunday - 9 a.m. to 6 p.m. (Animal welfare calls and fixed bus times)
How Can We Help?
There are several ways the City of Albuquerque and 311 can answer questions or requests for service.
- Online 311 Search
- City website
- Dial 311
Outside Albuquerque, dial (505) 768-2000
- Online form
Your satisfaction is our goal.
The performance of the 311 service is constantly reviewed to help us help you.
The 311 Citizen Contact Center is a division of the City of Albuquerque's Finance & Administrative Services Department.